Privacy Policy
Last updated: 12 December 2025
1. Introduction
Bisous Bisous ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
We are operated by Detail Retail Scotland Ltd (Company Number SC696987), registered in Scotland. Our registered office is The Pentagon Centre, Washington Street, 225e C/O Income Accounting, Glasgow, G3 8AZ. Our shop is located at 20 St Andrews Street, Glasgow, G1 5PD. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any privacy-related queries, please contact us at info@bisousbisous.shop or call +44 7768 935015.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Account information: Name, email address, phone number when you create an account
- Order information: Delivery address, billing address, payment details when you make a purchase
- Communications: Any messages you send us via email or contact forms
- Newsletter subscriptions: Email address and preferences when you sign up for our newsletter
Information collected automatically:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent on site, referring website
- IP address: For security and fraud prevention purposes
- Cookies: See our Cookie Policy section below
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing orders: To fulfil your purchases, process payments, and arrange delivery
- Account management: To create and manage your account, provide customer support
- Communication: To send order confirmations, shipping updates, and respond to enquiries
- Marketing: To send newsletters and promotional content (only with your consent)
- Website improvement: To analyse usage patterns and improve our website and services
- Legal compliance: To comply with legal obligations and protect our rights
- Fraud prevention: To detect and prevent fraudulent transactions
4. Legal Basis for Processing
Under UK GDPR, we process your data based on the following legal grounds:
- Contract: Processing necessary to fulfil orders and provide services you've requested
- Consent: Marketing communications and newsletter subscriptions (you can withdraw consent at any time)
- Legitimate interests: Website analytics, fraud prevention, and improving our services
- Legal obligation: Compliance with tax, accounting, and other legal requirements
5. Data Sharing
We may share your personal data with:
- Payment processors: To securely process your payments (e.g., Shopify Payments, Stripe)
- Delivery partners: To ship your orders (e.g., Royal Mail, courier services)
- Email service providers: To send transactional and marketing emails
- Analytics providers: To help us understand website usage
- Legal authorities: When required by law or to protect our rights
We do not sell your personal data to third parties. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide services to you and maintain your account
- Comply with legal obligations (e.g., tax records must be kept for 6 years)
- Resolve disputes and enforce our agreements
If you close your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal purposes.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for marketing purposes
- Right to withdraw consent: Withdraw consent at any time for consent-based processing
To exercise any of these rights, please contact us at info@bisousbisous.shop. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password storage using industry-standard hashing
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
10. International Transfers
Your data may be processed by service providers located outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner
- Adequacy decisions recognising equivalent data protection standards
11. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us & Complaints
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Trading Name: BISOUS BISOUS by Detail Retail
- Company: Detail Retail Scotland Ltd (SC696987)
- Registered Office: The Pentagon Centre, Washington Street, 225e C/O Income Accounting, Glasgow, G3 8AZ
- Shop Address: 20 St Andrews Street, Glasgow, G1 5PD
- Email: info@bisousbisous.shop
- Phone: +44 7768 935015
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
See also: Terms & Conditions